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Privacy Policy This Privacy Policy applies to 'Central West
Gippsland Division of General Practice Inc' (ABN 20 875 347 826) "CWGDGP" and
explains how CWGDGP complies with the National Privacy Principles in the Privacy
Act 1988." CWGDGP collects information from several sources. Besides information that we manage on behalf of our clients (as outlined below), we collect information on individual clients and on employees and contractors. Specific aspects of our business may involve collecting a larger amount of personal information. Most of CWGDGP's relationships are with business clients, however our client records will often include limited information about individuals who are our key client contacts. Our records about these client contacts will generally include contact details, job description, and information about their interest in our products and services. We also hold information about our employees and contractors. This information is generally limited to normal human resources information such as job applicant details, pay and superannuation records and other internal administrative information. Our handling of employee information is covered by a separate policy. Under the Privacy Act, certain types of personal information are regarded as sensitive and must be treated with a higher standard of care. This includes information relating to health, religious beliefs and criminal records. CWGDGP does not normally collect this kind of information, unless a person provides it to us for a specific purpose, for example because it is related to a particular product or service that we are providing. CWGDGP also sometimes collects personal information from other organisations. In particular, CWGDGP sometimes obtains contact lists that we use for promotions relating to our business products and services. 2. How we handle personal information that belongs to clients Many parts of our business handle personal
information that has been collected by our clients. 3. Using and disclosing your personal information We process personal information relating to our clients to better understand their needs and to provide them with information about our products and services. In order to offer the best solutions to our clients, we share information about clients across different business units in CWGDGP and with CWGDGP affiliates and subsidiaries. CWGDGP generally explains how it will use or disclose personal information at the time it collects the information. In addition, personal information may be disclosed when:
4. Service providers Like most organisations, we use a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of CWGDGP, such as mail houses, will sometimes have access to personal information held by CWGDGP and may use it on behalf of CWGDGP. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes. 5. Marketing communications Like most businesses, marketing is important to CWGDGP's continued success. We believe we have a unique range of integrated services that we provide to customers at a high standard. It is a priority for us to inform people about how we can help them. We therefore like to stay in touch with clients and let them know about new products and services, as well as using contact lists to promote these products and services. When you provide your personal information to CWGDGP, we will ask you to choose as to whether or not you wish to receive further information about special offers, promotions, and other parts of our business. We also send promotional information to other people who are not regular CWG clients to introduce them to our business. If a person indicates to us that they do not wish to receive this information, we will not send further communications to them. Individuals are always welcome to accept or decline communications from CWGDGP. At any time a person may opt-out of receiving communications. If you are receiving unwarranted promotional information about CWGDGP, you may remove your name from our list by contacting our marketing and public relations department and asking to be removed from our mailing list. There are a number of methods which you can employ to achieve this aim:
Please allow 28 days for this request to be processed. The Privacy Act sets out the rights that you have as an individual to see any personal information that CWGDGP may have concerning you. If you would like to:
please contact us by any of the methods listed above to enable this to occur. Our file of your information will be made available to you within 14 days. In some cases we may need to impose a charge for providing access to personal information to reflect the cost of finding this information and providing it to you. 7. Deleting the information we have about you If you wish to have your personal information deleted, please let us know in the same manner and we will take all reasonable steps to delete it unless we need to keep it for legal reasons. Occasionally, information that a person requests to be removed will be retained in certain files in order to resolve disputes or for auditing purposes. In addition, information is never completely removed from our databases due to technical and legal constraints, including stored "back up" systems. Therefore, individuals should not expect that all of their personally identifiable information will be completely removed from our databases in response to their requests. 8. Storage and security of your personal information CWG understands the importance of information security. We provide a range of data security and data storage services to our clients, and we apply the same high standards of security to personal information that is held within our business. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. We require our employees and data processors to respect the confidentiality of any personal information held by CWGDGP. Unfortunately, no information security system over the internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. We do however regularly review our security practices to minimise the possibility of any unauthorised access to personal information or other confidential information. 9. Overseas storage Please note that CWGDGP may use overseas facilities to process or back up its information, or to transfer personal information between its offices. We may also transfer personal information to our overseas facilities for storage. This does not change any of our commitments to safeguard your privacy. 10. Our website Our website may use cookie technology to provide information and services to our website visitors. Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. CWGDGP may use cookies to make your use of our website and services as convenient as possible. Cookies are useful to estimate our number of members and to determine overall traffic patterns through our website. If you do not wish to receive any cookies you may set your browser to refuse them. This may mean that you will not be able to take full advantage of CWGDGP's services. 11. CWGDGP and links to other websites CWGDGP provides links to websites outside of the CWGDGP service. These linked sites are not under the control of CWGDGP, and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we suggest that you examine the Terms and Conditions of those websites. 12. What to do if you have a problem or question If CWGDGP becomes aware of any ongoing concerns or problems relating to privacy and our business, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact our marketing and public relations department as follows:
13. Future changes Our commitment to being a leading integrated provider of business services means that our business will continue to evolve as we introduce new products and services for our clients. As a result, our policies will be reviewed from time to time, and may be revised. CWGDGP reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the policy on its website. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change. Last modified:26/04/2007 |
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